Privacy Policy

Last Updated: March 3, 2026

1. Introduction

Interlace ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered operations agent and related services (collectively, the "Service").

2. Information We Collect

A. Information You Provide

We collect information you provide directly to us when you create an account, connect third-party services, or communicate with our AI agent. This may include your name, email address, company details, and any information contained in your "Brand Operations Doc."

B. Data from Third-Party Services

To provide the Service, we connect to your third-party accounts (e.g., Shopify, Klaviyo, Google Workspace, ShipBob). We only access the data necessary to perform the tasks you request, such as inventory levels, order details, customer segments, and email threads.

C. Usage Data

We automatically collect information about how you interact with our Service, including timestamps, tool calls made by the agent, and audit logs of actions taken.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the AI agent's capabilities.
  • Execute operational tasks you request (e.g., updating inventory, drafting emails).
  • Provide a "Brand Operations Doc" context for personalized agent behavior.
  • Generate daily digests and performance alerts.
  • Process and track approvals for write actions.
  • Communicate with you about your account and provide support.

4. AI Processing and Data Retention

Our Service utilizes large language models (LLMs) provided by third parties such as Anthropic, Google, and OpenAI.

  • Zero-Retention Policy: We utilize API providers that maintain zero-retention or strict data privacy policies. Your data is not used to train global AI models.
  • Contextual Processing: Data sent to LLMs is limited to what is required for the specific turn of conversation and is protected by enterprise-grade security.
  • Retention: We retain conversation history and audit logs for operational and compliance purposes. You may request deletion of your data at any time.

5. Data Sharing and Disclosure

We do not sell your personal or business data. We share information only in the following circumstances:

  • With your consent or at your direction (e.g., when you approve a tool call to an external service).
  • With service providers who perform functions on our behalf (e.g., hosting, transcription, email delivery).
  • To comply with legal obligations or protect our rights.

6. Security

We implement industry-standard security measures to protect your data, including AES-256 encryption for stored credentials, TLS 1.3 for data in transit, and multi-tenant isolation to ensure your data is never accessible by other users.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete your personal data. You can manage your third-party connections and data access directly through the Interlace settings panel.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Interlace Privacy Team

Email: privacy@interlaceof.com